Getting Started

This page walks you through setting up Callisto in your server for the first time. You can also run c!callisto setup at any time to check your setup status.

Step 1 - Add Callisto to your server

Click this invite link and select the server you want to add Callisto to.

Step 2 - Set your staff role

Your staff role is the role your moderators or support team have. Callisto uses it to decide who can manage tickets.

c!callisto config set staffrole @StaffRole

Step 3 - Set your log channel

Your log channel is where Callisto posts a close-summary and transcript link every time a ticket is closed.

c!callisto config set logchannel #channel

Step 4 - Create a ticket category

Categories are the types of tickets membres can open, for example Support, Appeals, or Reports. You need at least one category before members can open tickets.

c!callisto category add support Support #channel

Replace support with the internal name (one word, no spaces), Support with the label shown to members, and #channel with the category channel where ticket channels will be created.

Once created, run c!callisto category list to confirm it was set up correctly.

Step 5 - Set up a reaction panel (optional)

A reaction panel lets members open tickets by clicking an emoji instead of type a command.

c!callisto panel post #channel

For multiple-emoji panels where each category has its own emoji, set a category emoji first:

c!callisto category emoji support 🔧

Then post the panel:

c!callisto panel post #channel

Step 6 - That's it!

Members can now open tickets with c!ticket open <category> or by reacting to the panel if you set one up. Run c!callisto setup at any time to check your configuration status.