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Reaction Panels

A reaction panel is a message Callisto posts in a channel that members can react to in order to open a ticket. It removes the need for members to know any commands.

Panel modes​

Callisto supports two panel modes:

Multi mode Each category has its own emoji. Members click the emoji for the category they need and their ticket opens immediately.

Single mode The panel shows a single 🎫 emoji. Members click it and Callisto DMs them a numbered list of categories to choose from.

You can set the default panel mode with:

c!callisto config set panelmode multi

or

c!callisto config set panelmode single

Setting up a multi-mode panel​

Before posting a multi-mode panel, every enabled category needs an emoji assigned to it. Set emojis with:

c!callisto category emoji <name> <emoji>

Example:

c!callisto category emoji support 🔧
c!callisto category emoji appeals ⚖️
c!callisto category emoji reports 🚨

Once all categories have emojis, post the panel:

c!callisto panel post #your-channel multi

Callisto will post the panel message and add the appropriate reactions automatically.

Setting up a single-mode panel​

Single mode does not require category emojis. Just post the panel:

c!callisto panel post #your-channel single

When a member clicks 🎫, Callisto will DM them a list of categories to choose from. They reply with the number of the category they need and their ticket is opened.

Removing a panel​

c!callisto panel remove

This deletes the panel message and stops Callisto from watching it for reactions.

Tips​

  • Post the panel in a read-only channel so it stays clean and visible
  • Make sure Callisto has permission to send messages and add reactions in the channel you post the panel in
  • If you add or remove categories after posting the panel, remove and repost it so the reactions stay up to date
  • Only one panel can be active per server at a time