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Transcripts

Every time a ticket is closed, Callisto automatically generates a full HTML transcript of the conversation and saves it. Transcripts are posted to your log channel as a link and can be re-fetched at any time by an admin.

How transcripts work​

When a ticket is closed, Callisto will do the following:

  1. Collects all messages from the ticket channel
  2. Generates a formatted HTML file of the conversation
  3. Saves it to the transcript server
  4. Posts a close summary to the log channel with a link to the transcript
  5. Deletes the ticket channel

The transcript link is accessible to anyone who has it, so be mindful of who you share it with.

Viewing a transcript​

Transcript links are posted automatically in your log channel every time a ticket is closed. If you need to re-fetch a transcript for a closed ticket, use:

c!callisto transcript <ticket number>

Example:

c!callisto transcript 42

This returns the transcript link along with the message count and the date the ticket was closed.

Transcript contents​

Each transcript includes:

  • The server name and ticket number
  • The category the ticket was opened in
  • Who opened the ticket and when
  • Every message sent in the ticket, including embeds posted by Callisto
  • Timestamps for each message
  • Any attachments linked by filename and URL

Notes​

  • Transcripts are stored for 365 days by default before expiring
  • Closing a ticket that has already been closed will not generate a duplicate transcript
  • The transcript server must be running and accessible for links to work